Frequently asked questions
How does our point system work?
By signing up for the DITR CLUB, you start collecting 'DITR points' based on the value of your order. Once you reach tier 5 in the DITR CLUB, you will unlock the function to redeem points for giftcards and entry tickets for CRYSTAL events.
What does 'DITR' stand for?
'DITR' stands for our slogan 'Diamond In The Rough' meaning someone with great potential.
Our slogan, “Diamond In The Rough” (Use #ditr on social media and share your journey with us), symbolizes the power of manifestation. It reminds us that we must do what must be done to reach our full potential; whether it’s about staying consistent in the gym, improving bad habits or growing your business. CRYSTAL is more than a clothing brand; it is a movement that encourages people to keep improving themselves, manifest their dreams, and put in the hard work needed to refine the unpolished into perfection.
Why is CRYSTAL considered sustainable?
Our mission is to become the most sustainable clothing brand. We try to find sustainable solutions for as many aspects as possible. For example we waste less material in production, use eco-friendly and recyclable material in our clothing and shipping boxes/paper and our clothing has the OEKO-TEX STANDARD 100 certification.
How long does shipping take?
- The Netherlands: 1-3 Business days
- Europe: 2-5 Business days
- International: 2-7 Business days
Is it safe to pay at crystalditr.com?
All online transactions performed on this site are secured payments. For more information, please visit our terms and conditions.